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PHASE ONE OF THIS CONSULTATION IS CLOSED


Background

Canberra is growing and the changes in our city need to be reflected in the city services we deliver.

Thank you to everyone who completed a survey, added a comment on the discussion board or presented a submission on behalf of a stakeholder group to provide feedback on how you rate some of the city services we provide.

Your input will help inform and contribute to a Better Suburbs Statement which will be developed in collaboration with a deliberative community panel and then made publicly available in 2018. It will set a clear vision and priorities that will guide the delivery of city services into the future.

The city services included in the Better Suburbs Statement will be :
Community lifestyle services - management of domestic animals, parks and public amenity, library services, sporting and recreational facilities, shopping precincts and trees and shrubs.

General services and infrastructure - the management of construction and maintenance of roads, waste management, traffic management, street lighting, stormwater and construction and maintenance of footpaths and cycle paths.

What's happening now?

The Better Suburbs team are reviewing the results from the 1242 surveys completed in the first phase of this consultation. The consultation report with the survey results will be added to the Document Library on this page in early January 2018.

Submissions are still able to be made on behalf of stakeholder groups – on the Community, Industry and Business Groups page tab – as a Better Practice Evidence Submission. This information may be used to inform the activities of the deliberative panel in the next consultation phase.

What's happening next?

The second phase of consultation will involve facilitated workshops to encourage participants to work together to develop an agreed view or set of priorities for future city servicing.

This deliberative panel process will involve a representative group of community members selected to consider, discuss and develop the content of the Better Suburbs Statement. The results from the community survey, along with other business knowledge, will be used to inform the group and its deliberations.

To stay updated on the progress of this phase of consultation, please subscribe below.

Stay informed

Subscribe below to receive email updates about the Better Suburbs Program.

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In providing your email details you are consenting to being contacted further to provide input into the Better Suburbs Program and/or receiving ACT Government updates about the Program. Your personal details have been collected only for these stated purposes. Your details will not be shared with any other agency or organisation or used for any other purpose. All information is stored securely and your information will be deleted when the Program is completed. You can opt out of this arrangement at any time by contacting communityengagement@act.gov.au

Community, Industry and Business Groups

Submissions are still encouraged from community, industry and business groups, to provide knowledge about better practices that may inform the Better Suburbs Program. Provided material may also be used as background knowledge for the workshop panels to discuss in the next phase of the consultation.

All submissions are required to contain supporting evidence or research data.

To make a submission, please fill out and submit the below form.

Better Practice Call for Evidence

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In providing your email details you are consenting to being contacted further to provide input into the Better Suburbs Program and/or receiving ACT Government updates about the Program. Your personal details have been collected only for these stated purposes. Your details will not be shared with any other agency or organisation or used for any other purpose. All information is stored securely and your information will be deleted when the Program is completed. You can opt out of this arrangement at any time by contacting communityengagement@act.gov.au

Background

The ACT Government invests significant resources each year in the delivery of Canberra’s city services.

We want decisions about city services to be informed by local residents and ratepayers to achieve an appropriate balance in service delivery that meets community needs whilst being financially sustainable.

The Better Suburbs Program has been introduced to deliver two key initiatives:

Initiative 1 – Identifying a vision and priorities for city servicing in a Better Suburbs Statement

This Statement will set the vision and priorities for improved delivery of city services in the ACT. It will also give a community mandate for necessary policy and operational reforms that will improve city services.

Initiative 2 – Implementing policy, governance and legislative reform improvements

We want to better understand your needs and how you would prioritise the city services involved in the Program. This includes identifying what services are no longer of great value, allowing for an investment to be made in other services.

We want to deliver the right mix of services across the ACT and your insights will be important for us to know how to achieve a balance.

For updates of the Program and its activities, subscribe to receive email updates in the Stay Informed section under the Latest tab.

The Challenge

Each day the City Services division of Transport Canberra and City Services delivers a range of services to the Canberra community. Just to name a few, annually we:

  • mow almost 30,000 hectares of grass in suburban areas and along arterial roads;
  • maintain around 2,500 kilometres of footpaths;
  • resurface more than 1 million square metres of road; and
  • collect in excess of 6.8 million household rubbish collections and 3.4 million household recycling collections.

City services delivery is typically reactive and often financially challenged. Canberra is also growing with more demand for services which means that the level and focus of the city services we deliver needs to change too.

We want to deliver the right mix of services and infrastructure across the ACT and community input will be important in ensuring we target our service delivery to meet changing needs and achieve the best balance of service delivery in the future.

We are taking a long-term view and ask that you do the same. We understand that there may be specific issues you would like fixed in your street or suburb in the short term. You can continue to tell us about these through existing channels such as Fix My Street or Access Canberra.

As part of this consultation we want you to adopt a forward looking view to identify what we could be doing differently to improve city service delivery over the next two years, five years or ten years.

A Better Suburbs Statement, when developed, will help:

  • clarify ACT Government priorities and city service standards, including benchmarks and indicators for tracking outcomes;
  • encourage clearer servicing roles and responsibilities, including sharing responsibility with some stakeholders;
  • inform longer-term commitments to the community and better justify necessary resource allocations in the future;
  • give a community mandate for a reform program to improve service outcomes; and
  • over time, provide a meaningful picture of progress against priorities.